Free up your team to focus on your core business.

Blackfire provides skilled professional administrative staff to manage many of the paperwork and processing needs of your business.

This includes background checks for applicants and organizations, professional correspondence with clients and business leaders, approving requests, setting up accounts, and administering records.

For example:

• Paperwork processing of all types
• Approval of user-submitted forms and orders
• Following processes and procedures
• Professional correspondence with internal and external users
• Creation and management of user accounts
• Management of catalog entries
• Research and vetting of user-provided data

Sample Case Study

One of our customers distributes government-funded data, which is moderately sensitive and subject to disclosure rules. For this reason, applicants need to be vetted to validate they are from an approved country. Also, a 3rd party needs to vouch that they are security professionals ("white hat"). Blackfire provides the team of administrators that validates the users and interfaces with the research data providers to ensure that the data disclosure processes are followed.

As applicants and their references included business leaders and prestigious researchers, from a customer service standpoint, our team’s communications must be courteous, and professional at all times.

Both internal and external feedback showed marked improvements in customer satisfaction 6 months after the Blackfire team took over. Transparency of processes, approval/rejection rates, and record maintenance were also noted to have increased significantly. By 1 year, all administrative tasks, including management of contractual data-sharing agreements, had been transferred to Blackfire’s team.